IT Help Desk

About the IT Help Desk

Microsoft Service Interruption - 11.25.2024  1:00 p.m.

Microsoft has reported service interruptions affecting Exchange Online, Microsoft 365 suite, Microsoft Power Automate in Microsoft 365, Microsoft Purview, Microsoft Teams, and SharePoint Online. This could also be affecting installed Office applications ability to function properly, specifically Outlook.

Engineers at Microsoft are investigating the cause of the issue. Updates will be provided once we receive more information.

The IT Help Desk provides front-line technical support to all 皇冠博彩 students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.

皇冠博彩 Services Portal

Available Services

  • Submit an IT Support ticket
  • Searchable service catalog
  • Knowledge base & helpful articles
  • Account password resets
  • Computer software updates
  • Printing Services
  • Other IT support services

皇冠博彩 Services Portal

Department Support Portal

Available Services

  • Accommodations and Accessibility
  • Ask AcePrint
  • College Call Center
  • College Records Office
  • Disability eForms
  • LTS (Library Staff Only)
  • 皇冠博彩 Parking & Transportation
  • 皇冠博彩 Police Department
  • Student Advising

Department Support Portal

Reset Password or Unlock Account

Here are the online tools to reset and unlock your My皇冠博彩 and NVCC (network/email) accounts. We encourage all 皇冠博彩 students, faculty, and staff to use these tools to resolve any account issues before calling the IT Help Desk to avoid waiting in long queues to speak with a Help Desk Analyst.

My皇冠博彩 Password Reset NVCC Password Reset

My皇冠博彩 Multi-Factor Authentication (MFA)

All users must enroll in Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical my皇冠博彩 tools.

There are three methods for MFA using your mobile device:

If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout.

Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.

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